Privacy Policy

Last updated: April 2026

Introduction

Grubs Ice Cream ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

Personal Information

When you create an account or place an order, we collect:

  • Name and contact information
  • Email address and phone number
  • Delivery address
  • Payment information
  • Order history and preferences

Usage Information

We automatically collect certain information about your device and how you interact with our app, including:

  • Device type and operating system
  • App usage patterns and features accessed
  • Crash reports and performance data
  • IP address and location data (if permitted)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and delivery updates
  • Improve app performance and user experience
  • Personalize recommendations and offers
  • Respond to customer service requests
  • Comply with legal obligations
  • Prevent fraud and ensure security

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you request account deletion, we will securely delete your information within 30 days, except where required by law to retain certain data.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Delivery partners to fulfill your orders
  • Payment processors to process transactions
  • Service providers who assist us in operating the app
  • Law enforcement when required by law

6. Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Export your data

To exercise these rights, please contact us through the WhatsApp support channel.

7. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Grubs Ice Cream

WhatsApp: +234 808 750 8118

Response time: Within 24-48 hours

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date above. Your continued use of the app constitutes your acceptance of any changes.